"eMotion serves more than 70 marketing-department customers, including some of the largest Fortune 500 companies. We will leverage the scale of Open Text, the expertise of the Open Text Digital Media Group, and the talented staff from eMotion to create compelling solutions for marketers. We're excited about adding the expert team at eMotion to our organization and augmenting it to meet growing customer demand." -- Scott Bowen, President of the Open Text Digital Media Group

Why did Open Text acquire Corbis Media Management?  What are the benefits of the deal?

What does this mean for Corbis Media Management customers?

Where do Corbis Media Management customers direct questions?

Will Open Text continue to support Corbis Media Management?  What is the roadmap?

What is the plan for integrating Corbis Media Management and Artesia DAM?

How are you communicating with Corbis Media Management customers?

Who do I contact to receive Customer Service and Support?

Are there any changes to the way I obtain support services, place orders or contact Sales?

Will Customer Support continue to work on my existing issues?

Will this announcement impact the release of future versions and service packs (bug fixes)?

Who is my account representative?

How will my Corbis Media Management contracts move forward?

Will Corbis Media Management pricing and discounts be affected?

 

With the acquisition of Corbis' Media Management division (formerly eMotion), Open Text obtains the leading provider of hosted digital asset management solutions that help marketing departments and advertising agencies manage and distribute digital marketing materials.

The acquisition will further Open Text’s leadership in marketing asset management solutions (as noted by Forrester Research earlier this year in the Forrester Wave Marketing Asset Management report which recognized Open Text’s Artesia Digital Media Group as the sole leaders in marketing asset management).

With the addition of Corbis Media Management, we can offer customers the choice between on-premise, installed solutions or hosted deployment for their demanding marketing asset management solutions.  Longer term, we’ll integrate key features of the Corbis solution into Artesia DAM to combine the best of both offerings.

The Corbis Media Management service will be rebranded as Artesia On Demand.  Open Text software touches more than 40 million end users in over 46,000 customers, all with increasing expectations of a rich user experience, including effective management of marketing and advertising content.

Jon Schupp and his team from Corbis Media Management will join Open Text and continue the development, support and sale of the Corbis Media Management service.

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Through this acquisition, Corbis Media Management customers will benefit from Open Text’s strategic commitment to enhance service levels, augment staff and enrich platform functionality over time via access to the expanded Digital Asset Management solutions portfolio available in the Open Text Digital Media Group.  Our top priority is to ensure no disruption to the existing hosted service and, more importantly, that customer satisfaction levels are improved. Corbis Media Management customers will benefit from the advantages of working with a large company like Open Text that is able to provide premium support options such as the 24x7 Support Program and Premier Support Program.

All Open Text customers and partners can join the Open Text Online Communities where they will gain access to a range of online communities, blogs, discussions groups, recorded webinars, presentations and newsletters that help them use our products effectively.

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We understand that you will have many questions about how this acquisition will affect you.  It is our top priority to ensure a seamless transition for you to Open Text and its Digital Media Group.  Corbis Media Management staff have joined Open Text, where they continue to be led by Jon Schupp. While all of your North American business contacts will remain the same, we will be introducing our customers in Europe to new contacts in the near future. Alternately, you can direct any specific questions to HostedDAM@opentext.com.

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Yes.  Open Text will continue to innovate, develop and support the Corbis Media Management service offering under the new brand Artesia on Demand.  We recognize the tremendous value that the Corbis Media Management solution line brings to marketing departments and advertising teams, and we are committed to ongoing support and enhancement of the service.  The product offering complements Open Text’s strategy of matching our customer’s business needs with the right solution.

We have a dedicated team working on the product roadmap.  Details were announced at Open Text Content World, the company’s global customer conference which took place November 18-20 in Orlando, Florida.

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We plan to integrate key features of the Corbis Media Management solution into the Open Text Digital Media Group's flagship enterprise product Artesia DAM over the next year to combine the best of both offerings.  We are working on specific plans in this regard and will be soliciting customer input in the months ahead.

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In July 2008, we began communicating with Corbis Media Management customers through a series of personal telephone calls, emails and letters. 

We will also be establishing an online community on Open Text Online to bring together Corbis Media Management customers, partners and other interested parties to share information, interests and knowledge.

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You should contact Artesia On Demand for Marketing Customer Support using the information below.  If and when changes occur you will be notified immediately.

Hours: Monday to Friday, 8 am - 5:30 pm EST
Toll-free (U.S. & Canada): (800) 540-7292
Outside North America: +1.301.945.4804
Email: support@opentext.com

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No.  Please continue to use the Support/Order Desk and Sales as you have in the past.  If there are any changes made in the future, we will communicate them in a timely manner.

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Yes.  You can be assured that we take our commitment to customers very seriously. We will continue to provide the high quality support services that you are accustomed to without interruption.  As we move forward with the full integration of Corbis Media Management, please be assured that the service level we provide to you, our customer, is our number one priority. 

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We remain committed to supporting planned software service updates and have continued to do so starting with the MediaPartner 6.16 version update that was released back in July 2008.  Please contact your account representative for an update on the platform roadmap.

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In support of a seamless transition for you to Open Text, all of your business contacts at Corbis Media Management remain the same.  Corbis Media Management staff have joined Open Text, where they continue to be led by Jon Schupp, now VP of Software Services for the Open TextDigital Media Group.

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As part of this acquisition, Open Text will assume all Corbis Media Management Hosted Service, Professional Service, License, Maintenance and Support, and Partner agreements. 

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There will be no immediate changes to the existing Corbis Media Management pricing and discount structure.  Should any change take place in the future, it will be communicated to you well in advance of the change actually taking effect.

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