When working with Open Text Digital Media Professional Services, customers access a team with over a decade of experience exclusively focused on solving the challenges of marketing, production, and distribution asset management. As a result, our Support & Services has developed unique Digital Asset Management solutions designed to address the specific workflows, technical integrations and processes for groups of users.

Professional Services: Different Approaches to Meet Your Needs

Open Text Digital Media Professional Services will work with each customer in a manner that best fits their particular needs, resources, and requirements. Some companies take advantage of the full breadth of Open Text's implementation methodology in order to better understand their current processes and how Digital Asset Management will fit into their company. Others require very little support in order to get their Digital Asset Management system integrated into their business. Regardless of needs, Open Text's goal is to help customers become self sufficient and comfortable with both the implementation process and the ongoing management of their Artesia DAM deployment.

To that end, Open Text offers three types of Professional Service engagements from which to choose:

• Install & Learn

  Open Text Digital Media Professional Services will spend one week on-site to install Artesia DAM and train staff to successfully complete the implementation of the Digital Asset Management solution. This is the ideal scenario for customers that have the right resources in place and fully understand how Digital Asset Management will fit into their overall business processes to meet their needs.

• Standard Implementation

  The Open Text Digital Media Group's Standard Implementation provides customers with a Professional Services team that will install Artesia DAM, as well as provide recommendations for maximizing the Digital Asset Management solution to meet their particular business needs. The Standard Implementation is best suited for a customer that wants to get involved in the initial implementation in order to gain knowledge and self sufficiency to the point where the customer can complete the implementation on their own.

• Business Consulting Implementation

  Over its many years of successfully implementing Artesia DAM, Open Text Digital Media Professional Services has developed a comprehensive business consulting approach designed to fully capture the business requirements, workflows, and long-term needs of the system. With the Business Consulting Implementation, customers will be taken through a detailed business analysis process to understand and document a customer's unique requirements and workflows both before and after the introduction of Artesia DAM.

Professional Services: Methodology Tailored for Digital Asset Management

As a result of our experience in successfully implementing Artesia DAM, Open Text Digital Media Group Professional Services has developed a formal, repeatable, and importantly, proven methodology. This methodology, like our Services staff, is tailored just for Digital Asset Management projects but is general enough to apply across industries.

Our Digital Asset Management methodology has been honed through hundreds of implementations over the past decade. It includes processes, templates, and tools proven to quickly establish the business needs that dictate configuration, and implementation activities surrounding Artesia DAM.